The occupational group 1228 – Employment Insurance, Immigration, Border Services and Revenue Officers plays a critical role in Canada’s public administration system. These professionals are responsible for supporting government programs that relate to employment benefits, immigration procedures, customs enforcement, and public revenue collection. Their responsibilities require sound judgment, attention to detail, and a deep understanding of Canadian legislation. Officers working in immigration and border management often coordinate directly with the Canada Border Services Agency to maintain compliance, security, and fair processing of applications within the framework of Canada Immigration.

Employment Insurance Officers

Employment Insurance (EI) Officers manage and process claims submitted by Canadians who are unemployed, ill, or facing transitional circumstances. Their responsibilities include reviewing claim documentation, verifying employment histories, assessing eligibility, and ensuring compliance with federal guidelines. EI Officers also contact claimants and employers to clarify details, address discrepancies, and detect fraudulent applications. Their work ensures that the Employment Insurance program remains fair, timely, and accessible for individuals who genuinely need support.

Immigration Case Officers

Immigration Case Officers evaluate applications for work permits, study permits, visitor visas, permanent residency, and citizenship. They review supporting documents, confirm identity and background information, assess eligibility, and ensure all criteria under the Immigration and Refugee Protection Act (IRPA) are met. Officers may also conduct interviews or write case notes for decision-makers. Some officers work with provincial programs such as the Ontario PNP, where they verify provincial nomination eligibility while ensuring adherence to federal immigration standards. Their work maintains the credibility and integrity of the entire immigration system.

Border Services Officers

Border Services Officers are responsible for enforcing customs, immigration, and border security laws. Working under the Canada Border Services Agency, they operate at airports, land border crossings, marine ports, and postal inspection facilities. Their duties include screening travelers and shipments, collecting duties and taxes, preventing illegal entry, intercepting prohibited goods, and identifying potential security threats. Officers are trained in law, defensive tactics, risk assessment, and crisis-response procedures. They also collaborate with law enforcement agencies to combat smuggling, organized crime, and human trafficking.

Revenue and Tax Compliance Officers

Revenue Officers support federal and provincial revenue agencies by collecting unpaid taxes, duties, and penalties. They review financial documents, investigate discrepancies, and negotiate repayment arrangements with individuals or businesses in arrears. Tax Compliance Officers conduct audits, interpret tax legislation, evaluate personal and corporate submissions, and ensure compliance with provincial and federal tax laws. Their work is critical to maintaining Canada’s financial integrity and funding essential public services.

Work Environment and Key Skills

Officers in NOC 1228 typically work in government offices, border checkpoints, inspection stations, and service centers. Their roles often require direct interaction with diverse populations and the ability to make fair, evidence-based decisions. Key skills include:

• Strong analytical and problem-solving abilities

• Excellent communication and interpersonal skills

• High attention to detail

• Integrity and impartiality in decision-making

• Knowledge of federal and provincial regulations

• Ability to work under pressure and manage high caseloads

Officers must also stay updated with changing policies, digital systems, and global trends that influence employment, immigration, taxation, and border security. Continuous training is essential to maintaining accuracy and effectiveness.

Career Pathways and Growth

Many officers begin their careers after completing specialized government training programs in employment insurance, immigration case management, border security, or revenue administration. As they gain experience, they may advance to senior officer roles, supervisory positions, policy advisor roles, or specialized investigative units. Opportunities for advancement exist in areas such as fraud detection, international enforcement, advanced immigration assessments, or leadership within government departments.

Exclusions

The 1228 occupational group does not include the following:

• Police officers and detectives (classified under separate law enforcement NOC codes)

• Security guards and private protection service workers

• Clerical or administrative assistants performing general office duties

• Lawyers or legal advisors offering external immigration or tax consulting services

• Social policy researchers or program officers working under different NOC groups

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